User Name and Password
In order to access the member or non-public pages on web sites operated by Opticon, you must create a user name and password. Opticon does not divulge user names or passwords to any external individuals or organizations. Opticon employees may have access to such information only on a need to know basis. Should you need to change or remove your user name or password, contact us through the web site form posted on www.opticonusa.com or directly as further outlined below.
What Is Personal Information?
Personal Information is defined as any information concerning an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. Personal Information shall include but is not limited to: Name, address, telephone number, company information and similar identifying information. Opticon will never collect "sensitive" Personal Information such as information pertaining to racial or ethnic origins, political or religious beliefs, health, and sexual orientation.
How We Use Your Personal Information
Opticon uses the information it collects from customers as part of its customer database and to provide you with targeted information and offers Opticon Inc. If you do not wish to receive promotional materials, contact us through the web site form posted on www.opticonusa.com or directly as further outlined below.
Opticon may use your Personal Information to operate its various web sites, for Opticon specific customer research, to fulfill purchases by you, to provide any other services you have requested, to address quality complaints that you submit, and to provide online product support. Your Personal Information also may be used to communicate with you regarding your account(s) with Opticon.
We also may use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, to conduct satisfaction surveys, to offer promotions to you, and to send other service informational mailings. Your Personal Information may be provided to a courier or freight forwarder in order to fulfill an order you may have requested from Opticon.
Disclosure of Your Information
Opticon also reserves the right to disclose and/or transfer Personal Information to a third party (including outside counsel) in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, or financing of all or any portion of Opticon or of any of the business or assets or shares of Opticon or a division thereof in order for you to continue to receive the same products and services from the third party.
Sharing of Personal Information
Personal Information may be shared with Opticon affiliates pursuant to the service contracts between them to better service Opticon’s customers. However, any affiliates with whom your Personal Information is shared will be subject to agreements to maintain the confidentiality and security of your Personal Information.
Internet Protocol (IP) Address
An Internet Protocol (IP) Address is associated with your computer's connection to the Internet. We may use your IP address to help diagnose problems with our server, and to administer our web site and to maintain contact with you as you navigate through our web site. Your computer's IP address also may be used to provide you with personalized content. Your computer's IP address by itself does not identify you personally.
To measure our visitors' interest in and use of various areas of our web site and the various programs that we administer, we will rely upon aggregate information, which is information that does not identify you, such as statistical and navigational information. With this aggregate information, we may undertake statistical and other summary analyses of our visitors' behavior and characteristics. Although we may share this aggregate information with third parties, none of this information will allow anyone to identify you, or to determine anything else personal about you.
We may supplement the information that you provide us with information that is received from third parties.
Storage of Personally Identifiable Information
Your Personal Information is stored in secured locations and on servers controlled by Opticon, located either at our offices or at the offices of our service providers. Personally identifiable information collected by Opticon may be stored and processed in the United States, Canada or any other country in which Opticon or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.
To help protect the confidentiality of your Personal Information, Opticon employs administrative, technological and procedural safeguards that are appropriate to the sensitivity of the Personal Information. Opticon uses commercially reasonable efforts to ensure that Personal Information is safeguarded against loss, unauthorized access, use, modification, disclosure, or other misuse.
We take seriously the security of all personal and non-personal information associated with our customers and visitors. We use the encryption process Secure Sockets Layering (SSL) to secure transmission of your order. Only those Opticon employees who need access to your information in order to perform their duties are allowed access.
Accuracy of Personal Information
We take all reasonable steps to insure that your Personal Information is accurate, up-to-date, complete and relevant.
Access and Rectification
Upon written request, subject to certain exceptions, Opticon will inform you of the existence, use, and disclosure of your Personal Information and will give you access to that information. Access requests should be sent to our Webmaster, using the contact information in the "Contact Information" section below. When requesting access to your Personal Information, we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide the Personal Information that we hold about you.
You should advise Opticon if you believe that your Personal Information is inaccurate. You have the right to ask for it to be corrected or updated. We may ask you to provide documentation to support your request for correction or updating.
Third Party Web Sites
Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information to this site. In accordance with the Children's Online Privacy Protection Act of 1998, if we learn that a child under 13 has provided us with Personal Information, we will delete this information from our database(s). We encourage parents to supervise their children while online.
Cookies & Internet Users
If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. The "Help" option on your Browser may assist you in changing your cookie preferences. Please note that by turning cookies off, you may not have access to many features available on our web site.
If you have any questions or complaints, or you wish to access, correct or delete your Personal Information, please contact the Webmaster. The Webmaster can be reached by telephone at: 1-800-636-0090; by Facsimile at: (425) 454-0865; online though the "Contact Us" area at www.opticonusa.com ; or by mail at Opticon Inc., 2220 Lind Ave SW, Suite 100, Renton, WA 98057, attention: Webmaster. If necessary, the Webmaster will contact another employee to assist in completing your requested task.
Members of the European Union
If you are a resident of a Member State of the European Union and have any concerns or complaints, please first address these issues to the Webmaster. Opticon Inc. is located in the United States, as are the servers that make this site and most programs or services available. All matters relating to privacy issues and this web site are governed by the laws of the United States and the State of New York. If the Webmaster does not satisfactorily address a complaint within thirty (30) days, any dispute, controversy or claim shall be settled by an arbitration administered by an arbitration agency, such as the American Arbitration Association ("AAA"). All arbitrations will be conducted in English. Judgment rendered by the arbitrator may be entered in any court having jurisdiction. The costs of the arbitration will be borne equally by the parties. Washington, U.S.A. shall be the site of all hearings, and such hearings shall be before a single arbitrator. You may also submit complaints to the Federal Trade Commission at http://www.ftc.gov/ftc/complaint.htm or via phone at (202) 382-4357.